SERVICE DEPARTMENT

Our Location

Genesis of West Houston
16803 Katy Fwy
Houston, TX 77094

Service: 281-810-7315
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

AWARD WINNING SERVICE

We made your Genesis the superior vehicle it is today and we want to ensure it remains that way - whether it's taken you 10,000 miles or 100,000 miles. That's why Genesis of West Houston offers Genesis service and repair, so you have access to the latest specialized technology and precise analysis from Genesis trained technicians who undergo regular, frequent training so they're always up-to-date on every component of your vehicle.

AT YOUR SERVICE

By bringing your Genesis vehicle to Genesis of West Houston for all your service and repair needs, from regularly scheduled appointments to major repairs, you can count on a continued driving experience unlike any other - for every single mile of your lease or ownership.

TRUSTED SERVICE PROFESSIONALS

Genesis of West Houston technicians are highly trained and certified to perform whatever work you may need on your vehicle including:
• General Automotive Repair
• Preventative Car Maintenance
• Air Conditioning and Heater Service
• Cooling System and Radiator Repair
• Synthetic Motor Oil Replacement
• Oil Filter Replacement
• Brake Repair
• Engine Diagnostic
• Tune-Up
• Belts, Hoses, Fluids
• Air Filters
• Alternators
• Batteries
• Headlights
• Starters
• Transmission Services
• Struts
• All Fluid Level Checks & Corrections

Meet Our Service Team

Shop Foreman Antonio  Betancur
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*HABLAMOS ESPANOL*
Shop Foreman
Antonio Betancur
Service Advisor Sheila Gates
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Service Advisor
Sheila Gates
Service Advisor Allison Hickman
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Service Advisor
Allison Hickman
Service Support Bobbie Accardo
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Service Support
Bobbie Accardo

Contact Information

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Thanks for getting me in and out today, taking care of checking out my car, changing the oil, and sending me out with a clean car. Sheila Gates is the best service manager ever!

We found a GV80 3.5T in the Prestige trim that we liked. The West Houston Genesis team worked to get to the numbers we were looking for. The offer for our trade came in right at high market value and we wound up purchasing. Very great group to work with, seamless transaction and we couldn't be...

Awesome car buying experience. Joon was excellent in every aspect from day 1. Luke in finance was very thorough as well. Great customer service, highly recommend to anyone interested in a Genesis!

This is my second experience with West Katy Genesis. My service advisor was Sebastian and he is and always is amazing!! From drop off to pick up.. exceptional service! Also, Ms Bobby made sure of my loaner. She did her due diligence and went the extra mile for me and I appreciated it! Overall...

My new home for all my GV 70 needs. Sad I wasn’t able to purchase my vehicle with you all, but glad I found you. Service A+. If you’re looking to buy a Genesis, this is a place to go! Yes, there are other Genesis dealerships in Houston but the team at West Houston knows that matching A+ service...

Highly recommend! I had an excellent experience at Genesis of West Houston. Skylar was superb and truly great to work with — knowledgeable, friendly, and helpful every step of the way. I also really appreciate Luke in finance for going above and beyond to help close the deal smoothly. Thank you,...

- Cara E

Excellent experience purchasing a new 2026 G70. Highly recommend this Genesis dealer as the best by far in the Houston area!

- Todd Buxton

My GV70 was due for a regular maintenance and computer update. These devices were done very quickly. I am very satisfied with the professionalism at Genesis of West Houston Service Department.

- Sherry Kinard

Just bought a GV80 and the sales dept did a great job taking care of my needs.

- Kenneth Welsh

Alex was the best! Very friendly, addressed all my concerns, and kept me abreast of what was going on with my car every step of the way. Not only did he meet me after my car was complete, he pulled my car out front and had it waiting for me. The best customer service rep ever!

- Jennifer Watson

Great experience love, love, love the GV70 we purchased.

- Nathan Moore

Allison, my service representative, is/was fabulous! Service was performed perfectly and ahead of schedule. Wonderful experience.

- Jim Cordell

Treatment, no “pushing attitudes “, cordial excelente service!

- stella fuentes

I have a very positive experience with Daniel and his staff, being a new customer they far exceeded my expectations. Wonderful staff. I am delighted to be a customer ..they treat you so special.

- Doris Mohead

The entire team at Genesis of West Houston was amazing!

- Miranda Gonzales

The service team did an excellent job with getting my car in for service promptly and advised me of all the information necessary to provide a complete service. I was very happy with the assistance.

- La Wanda Oates

Absolutely the best car buying experience we have ever had. Samantha Flores is the most knowledgeable and professional salesperson we have ever had! Not pushy or like a typical car salesperson, she really was very patient, and kind, she knows her Genesis product line very well. She spent 4 hours...

I experienced an issue that prevented my car from starting. I contacted Genesis roadside assistance and they dispatched someone that was able to get my car running. I drove to Westside Genesis early Monday morning and was immediately greeted by the service advisor. They immediately transferred my...

We had a great experience at Genesis of West Houston. Andres is a great salesperson and did a wonderful job from the start. We would highly recommend this dealership and Andres to anyone interested in a Genesis vehicle.

Easiest car buying process I've ever experienced and Marcus was amazing and I think the finance guy was Luke if I'm not mistaken he was super cool As well.

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